Smart Rocker Switch

- White, Black, Gold, Silver

- Fireproof Material & Aluminium Frame

- No Neutral Wire Required

- LED Backlight, Sensitive touch control

- Works with Zigbee Gateway

Return and Refund Policy

At BeSmarter Home, we are committed to providing high-quality smart home products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and refund process.

1. Eligibility for Returns:

• You have 30 days from the date of purchase to return your product.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Return Process:

• To initiate a return, please contact our customer service team at help.besmarterhome@gmail.com with your order details.
• Once your return is approved, we will provide you with instructions on how and where to send the product back.
• Please note that the customer is responsible for return shipping costs unless the product is defective or damaged upon arrival.

3. Refunds:

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 14 days to your original payment method.
• Shipping costs are non-refundable, except in cases where the product was defective or damaged.

4. Exchanges:

• If you wish to exchange a product for a different item, please contact our customer service team within 30 days of your purchase.
• Exchanges are subject to product availability, and any price differences will be settled before the exchange is processed.

5. Exceptions:

• Certain items, such as custom-made products or clearance items, may not be eligible for return or exchange. Please check the product page for specific details.

6. Damaged or Defective Products:

• If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, and cover all associated shipping costs.

7. Contact Us:

• If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at help.besmarterhome@gmail.com.

Shipping Policy

At BeSmarter Home, we strive to deliver your smart home products quickly and safely. Below is our shipping policy to help you understand how we handle the shipment of your orders.

1. Processing Time:

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification when your order has shipped, along with tracking information.

2. Shipping Rates and Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.
• We offer a variety of shipping options, including standard and expedited shipping. Delivery times vary based on your selected shipping method and location.
• Estimated delivery times:
  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days

3. Shipping Destinations:

• We currently ship to addresses within Singapore.
• Unfortunately, we do not ship to P.O. boxes or international addresses at this time.

4. Order Tracking:

• Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track your shipment on the carrier’s website.

5. Shipping Delays:

• Delivery delays can occasionally occur due to unforeseen circumstances such as severe weather, natural disasters, or carrier-related issues.
• If your shipment is significantly delayed, please contact us at help.besmarterhome@gmail.com so we can assist you.

6. Damaged or Lost Shipments:

• If your order arrives damaged, please contact us immediately at help.besmarterhome@gmail.com with photos of the damaged product and packaging. We will arrange for a replacement or refund as quickly as possible.
• If your order is lost in transit, please notify us as soon as possible, and we will work with the carrier to locate your package or provide a replacement.

7. International Shipping:

• Currently, we do not offer international shipping. Please check back in the future as we may expand our shipping locations.

8. Shipping Restrictions:

• Certain products may have restrictions based on shipping regulations. If any restrictions apply, they will be noted on the product page.

9. Contact Us:

• If you have any questions or concerns about our shipping policy, please don’t hesitate to reach out to us at help.besmarterhome@gmail.com.